BEFORE YOU BOOK

How far out should I book a Girls Getaway?

As soon as possible! Once you’ve agreed upon a date it’s best to book straight away to avoid disappointment. A general rule of thumb is 4-5 months in advance, however, if you and your girlfriends are the spontaneous types, we may be able to accommodate you, depending on availability. As you can imagine, all our popular getaways are in high demand and sell out quickly.

How can I find out the price and availability for one of your packages?

We are a web-based business that works with multiple properties and varying prices. Once you have found your desired package on our website, please click the ‘booking request’ button and fill in the form with as many details as you can. Our Reservations Team will be in touch as soon as they can. 

Can I change the package inclusions?

While we may not be able to change the Inclusions completely, we can certainly alter some according to different preferences. For example, if you would like to prolong your pamper, add on a meal or include an extra activity, we are happy to oblige. Please specify this in the ‘special notes’ section of the booking request form

Are numbers flexible?

Numbers are somewhat flexible depending on the package. Please consider the group numbers on each package page on our website as a guide to what each property can accommodate. If you would like a package for just two people or a large group, we will do our best to find a package that is suitable.

Do we offer flexible sleeping options?

We understand that every girl group has different requirements and preferences so we try to offer various accommodation types that offer shared and private rooms to cater to everyone’s needs. Please specify any bedding configuration requests in the ‘special notes’ section of the booking request form. 

Can males come on the getaway?

Our packages are designed with women in mind however if a male would like to join and they are happy to have all the inclusions then sure thing! 

What is the minimum age you can book a package?

This depends on the package. Some properties do require guests to be over 25 years, while others which include wine tours and cocktail classes require all guests to be over 18 years. If you are unsure, please check with us.

How do I pay?

To reduce the hassle for the leading lady (organiser), our payment structure allows each girl in your group to pay direct using a safe online checkout link found on their booking confirmation or by direct deposit. You can either pay in instalments or upfront. Either way, we require a minimum deposit per person due within 7 days of booking and the remaining balance due 4-6 weeks prior to your travel date (unless specified otherwise). 

What is our standard cancellation policy?

Our standard cancellation policy is as follows:

• A booking cancelled more than 6 weeks prior to departure - Your non-refundable deposit is payable on cancellation;

• A booking cancelled less than 6 weeks but more than 4 weeks prior to departure – 50% of the total cost of the travel products or package is payable on cancellation; and

• A booking cancelled less than 4 weeks before departure – 100% of the total cost of the travel products or package is payable on cancellation.

Special cancellation conditions may also apply to particular tours and packages if stipulated by third party suppliers and may override the above conditions.

Read our full terms and conditions, including our COVID-19 policy here. 

I submitted a booking request, but I haven't heard anything?

While we strive to respond within 48 hours, we are a small team and in busier periods it may take a little longer to get back to everyone. Occasionally, our emails can end up in your spam so please also check there.

LEADING UP TO YOUR GETAWAY

What happens after I have booked?

Once you've made a booking, paid your deposit and submitted your group details and preferences all you need to do is relax and let us organise everything. Once we have received full payment from all the girls we will send you all the necessary vouchers a week prior to your getaway. For example, you will receive your accommodation voucher that must be presented upon check-in.

We have a package booked, are all the package inclusions booked before the weekend or do we just do it when we get there?

All your inclusions are booked by the Girls Getaways team prior to your weekend away. When booking these in we take into consideration your preferred times (submitted via the ‘What’s Next’ form included in your booking confirmation) and will do our best to accommodate these with our suppliers' availability. During this process, our team may be in contact with you to double-check preferences so please continue to check your emails. 

Do we pay our balances when we arrive at the accommodation?

Your balances are typically due 4-6 weeks prior to your travel date, unless we have specified otherwise. Your due dates and payment options are on your booking confirmation. Once we receive full payment from each girl travelling we will issue your travel vouchers with all the details you need to check in to your accommodation and enjoy your inclusions. 

Someone has pulled out of our getaway, what can I do?

If someone drops out of your getaway, this will alter the price for everyone as there are now fewer people to share the costs of your accommodation and/or inclusions. In this case, we recommend trying to find someone else to take their place, so that the price and package can stay the same. Please notify us of any changes, including the name of the guest not attending and the new guest's name if you have one so that we can make the necessary package alterations. Please note, the minimum deposit is non-refundable however this can either be transferred to the new guest or help cover the cost of accommodation. 

I’ve paid money but you have said you haven't received it?

Occasionally we receive money without a reference so we may ask you to please send a screenshot of the payment and email this to us so that our accounts can trace the payment and link it with the correct group.

Can I get an early or late check-out?

If you are staying in a hotel, we recommend calling reception to ask on the day of check-in. If you are staying in a property we will need to ask the property manager and it often depends on whether any groups are checking out the morning before your arrival as cleaning needs to be done. Please don’t plan on an early check-in being guaranteed. 

What happens to our deposit if we cancel?

If you cancel you will forfeit your non-refundable deposits. However, if you choose to postpone your getaway instead (and if this is possible with our suppliers) then we are willing to hold these deposits in credit for you and put them towards a getaway on a new date. Please email us so we can look at your options. 

Can I add a girl to our booking?

If your accommodation and inclusions have space for an extra person then this shouldn’t be a problem. Please email us the details for the new guest so that we can re-quote your package and advise the new per-person cost.

THE DAY OF YOUR GETAWAY

I have a booking today and I don't know the address of the house?

Please check the documents that were sent to the leading lady (organiser), the address and check-in details will be on your accommodation voucher. 

I am at the property that I have booked and I don't have the code for the lockbox or the code didn’t work / can’t find the lockbox? 

Please double-check the lockbox details on the accommodation voucher emailed to the leading lady (organiser). If you are still having trouble either locating the lockbox or accessing the property, please contact the property manager as they will be the best person to help. Their details should be on your accommodation voucher. 

I have just got into our accommodation and I can't find towels or tv controls or there's no toilet paper etc.? 

For any questions related to your accommodation, please contact either the property manager (their contact details will be on your accommodation voucher) or reception if there is one, they will be the best people to help. 

I was meant to get a grazing platter delivered and it's not here?

Our suppliers do have other deliveries so times may vary slightly. If you are concerned, please call the supplier directly – their contact details will be on the documents emailed to the leading lady. Just remember, they may not answer if they are driving so leave a message and they will come back to you. They have your contact number so if they can't find you they will call you.

We are stuck in traffic and are running late and not sure if we can make it in time?

Please contact the pamper therapist and let them know. Their number will be provided on travel vouchers that were emailed to the leading lady. 

WINE TOUR RELATED QUESTIONS

Is my wine tour private?

We cannot always guarantee that your wine tour will be private as it depends on the destination, group size and available suppliers. If you are a small group, it is likely that you will share a bus with other groups. 

Can I select the pickup time or cellar doors?

The wine tour companies we work with handle all the cellar door bookings and will determine the appropriate pick-up time which will be given to your or confirmed via text by the driver the day before. They select the best ones based on availability and groups size and everything is pre-booked so that things run on schedule. They will try their best to accommodate requests on the day but these can not always be guaranteed. 

Do the wine tours pick us up and drop us back at the end of the day?

Yes, the wine tours will pick you up from your accommodation and drop you back at the end of the tour. 

I have someone in the group that doesn't like wine, do they still have to pay the same money?

Yes, our wine tours are all the same price, whether you are tasting or not. 

Have a question we haven’t answered in our FAQs? Please don’t hesitate to reach out to our team.